Terms of service
Terms of Service
Last updated: 11 July 2026
Welcome to Jaikara Silk House. These Terms of Service explain the rules that apply when you visit our website, contact us, place an order, purchase a product, or use any service offered by Jaikara Silk House.
Throughout these Terms, “Jaikara Silk House,” “we,” “us,” and “our” refer to:
Jaikara Silk House
Ramkatora Road, Varanasi, Uttar Pradesh – 221001
“You,” “your,” “customer,” or “user” refers to any person who visits our website, contacts us, places an order, or purchases from us.
These Terms apply to purchases and interactions made through:
- Our Shopify website
- WhatsApp Business
- Instagram, Facebook, or other social platforms
- Phone or email
- Our physical store
- Any other official Jaikara Silk House sales channel
By accessing our website, submitting an inquiry, placing an order, or purchasing from us, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return, Exchange and Refund Policy.
Please do not use our website or services when you do not agree with these Terms.
1. About Jaikara Silk House
Jaikara Silk House is a Varanasi-based ethnic-wear store offering products including:
- Sarees
- Banarasi sarees
- Suits and suit materials
- Readymade blouses
- Dupattas
- Fashion accessories
- Other ethnic-wear products
Product selection, availability, prices, designs, colours, sizes, delivery options, and promotional offers may change from time to time.
Jaikara Silk House currently does not provide tailoring or blouse-alteration services unless expressly confirmed in writing for a particular order.
2. Eligibility to use our services
By using our website or placing an order, you confirm that:
- You are at least 18 years old; or
- You are using our services under the supervision and permission of a parent or legal guardian.
- You are legally capable of entering into a binding agreement.
- The information provided by you is accurate and complete.
- You are using our services for lawful personal or business purposes.
A person under 18 should not place an order without the involvement of a parent or legal guardian.
3. Acceptance of these Terms
You accept these Terms when you:
- Browse or use our website
- Create an account
- Add a product to your cart
- Submit an order
- Pay for an order
- Confirm an order through WhatsApp
- Purchase from our physical store
- Use any customer-support or product-recommendation service
Your order may also be subject to additional terms displayed on the product page, cart, checkout page, promotional message, invoice, or order-confirmation communication.
Where an offer has separate written terms, those offer-specific terms will apply together with these Terms.
4. Account and customer information
You may be able to browse or purchase from our website without creating an account.
Where an account is created, you are responsible for:
- Providing accurate information
- Keeping your login details confidential
- Preventing unauthorised access to your account
- Informing us when you suspect unauthorised activity
- Keeping your delivery and contact details updated
You are responsible for activities carried out through your account unless the activity occurred because of a failure within systems controlled by Jaikara Silk House.
We may suspend an account where we reasonably suspect:
- Fraudulent activity
- Misuse of promotional offers
- Repeated refusal of genuine orders
- Payment fraud
- False information
- Abuse of our team or services
- Violation of these Terms
5. Product information
We aim to provide clear and accurate information about our products, including:
- Product name
- Fabric or material
- Colour
- Design
- Work or embellishment
- Size, where applicable
- Included blouse piece, where applicable
- Price
- Product photographs
- Care instructions
- Availability
However, product information may occasionally contain an error or require correction.
Descriptions such as “silk,” “Banarasi,” “handloom,” “semi-silk,” “art silk,” “zari,” “readymade,” or similar terms should be understood according to the information specifically provided on the relevant product page or confirmed by our team.
Customers should review the complete product description before ordering. When any product information is unclear, please contact us before purchase.
6. Product photographs and colour differences
We make reasonable efforts to display product colours and details accurately.
However, the actual product may appear slightly different because of:
- Mobile or computer screen settings
- Photography lighting
- Camera processing
- Background lighting
- Different production batches
- Natural fabric texture
- Weaving or dye variations
Minor colour differences caused by screen display or photography will not automatically be treated as a defect.
When a specific shade is important for an event, blouse match, wedding outfit, or gifting purpose, please request additional photographs or videos before placing the order.
7. Handwoven and handcrafted variations
Some Jaikara Silk House products may include handwoven, woven, embroidered, dyed, zari, stone, sequin, tassel, or other handcrafted details.
Minor variations may be part of the character of such products, including:
- Small differences in weaving
- Minor motif variations
- Natural slubs or texture
- Slight zari irregularities
- Loose finishing threads
- Minor variation in embroidery placement
- Small differences between two pieces of the same design
Such minor variations may not qualify as manufacturing defects.
This does not affect your rights where the product is materially damaged, defective, incorrect, or substantially different from its confirmed description.
8. Product availability
All products are subject to availability.
Adding a product to your cart, wishlist, or inquiry message does not reserve it.
A product may become unavailable because:
- Another customer purchases it first
- Store and online inventory have not yet synchronised
- The product fails a quality check
- The product is damaged before dispatch
- There is a technical inventory error
- The design has been discontinued
When a paid product becomes unavailable, we may offer:
- The same product, when restocked
- A similar alternative
- Store credit
- A refund for the unavailable product
We will not substitute a materially different product without your approval.
9. Prices
All prices are displayed in Indian Rupees unless stated otherwise.
The final payable amount may include:
- Product price
- Applicable taxes
- Shipping charges
- Cash-on-delivery charges, where applicable
- Discounts
- Promotional adjustments
- Other charges clearly shown before payment
Prices may differ between:
- Website orders
- WhatsApp orders
- Physical-store purchases
- Promotional events
- Clearance sales
- Limited-time campaigns
A price displayed earlier does not guarantee that the same price will remain available later.
Once an order has been accepted and paid, we will not normally increase its product price unless there was an obvious technical or pricing error.
10. Pricing and listing errors
Despite reasonable checks, a product may occasionally be listed with an incorrect:
- Price
- Discount
- Description
- Image
- Size
- Fabric detail
- Stock status
- Promotional condition
When an obvious error affects an order, we may contact you before dispatch and offer the option to:
- Continue at the correct price or information
- Select another product
- Cancel the affected item
- Receive a refund for any amount already paid for that item
We will not dispatch an incorrectly priced product merely because an automated order confirmation was generated.
11. Placing an order
An order may be placed through:
- Our website checkout
- Phone
- Social-media communication
- Our physical store
- Another officially authorised channel
You must provide accurate:
- Name
- Phone number
- Email address, where requested
- Billing address
- Delivery address
- PIN code
- Product selection
- Size, where applicable
- Payment details
Please review your order carefully before confirmation.
Jaikara Silk House will not be responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer.
12. Order confirmation and acceptance
An automated order message, payment acknowledgement, or checkout confirmation confirms that we have received your order. It does not always mean that the order has been finally accepted or dispatched.
An order is considered accepted after:
- Payment is successfully verified, where applicable
- Product availability is confirmed
- Delivery details are verified
- The product passes our pre-dispatch quality check
- The order is approved for fulfilment
We may contact you through phone, WhatsApp, SMS, or email to confirm the order.
13. Right to cancel or decline an order
We may cancel or decline an order for legitimate reasons, including:
- Product unavailability
- Failed quality inspection
- Incorrect pricing
- Payment failure
- Suspected fraud
- Repeated refusal of cash-on-delivery orders
- Incomplete delivery details
- Unserviceable delivery location
- Bulk purchase intended for unauthorised resale
- Misuse of a discount or promotional offer
- Violation of these Terms
When we cancel a prepaid order, the amount received for the cancelled product will be refunded to the applicable payment method, subject to normal banking or payment-provider processing times.
14. Payment
Available payment options will be shown at checkout or confirmed through our authorised sales channel.
Payment methods may include:
- UPI
- Debit or credit card
- Net banking
- Payment gateway
- Bank transfer
- Digital payment at our physical store
Payment information may be processed by third-party banks or payment service providers.
You must not share your:
- OTP
- UPI PIN
- Card PIN
- CVV
- Banking password
- Account password
Jaikara Silk House will never ask you to share your UPI PIN, card PIN, banking password, or OTP over WhatsApp, phone, or social media.
15. Payment verification
An order may remain on hold until payment is successfully verified.
Where payment is deducted but the order is not confirmed, please contact us with:
- Your name
- Phone number
- Transaction reference
- Payment screenshot
- Order number, where available
Payment confirmation may depend on information received from the bank or payment provider.
Jaikara Silk House cannot independently reverse a payment that remains pending with a bank or payment provider, but we will provide reasonable support in investigating the transaction.
16. Cash on delivery
Cash on delivery may be available only for selected:
- Products
- Order values
- PIN codes
- Customer accounts
- Promotional periods
We may require phone or WhatsApp confirmation before dispatching a cash-on-delivery order.
For all orders, we will request:
- Full prepaid payment
Repeated refusal, fake orders, or failure to accept confirmed cash-on-delivery parcels may result in future COD orders being restricted.
17. Shipping and delivery
Jaikara Silk House offers delivery across India to serviceable PIN codes.
Shipping availability, charges, dispatch time, and estimated delivery time may depend on:
- Delivery location
- Product availability
- Courier coverage
- Order value
- Payment method
- Public holidays
- Weather
- Local restrictions
- Operational conditions
Delivery dates are estimates unless expressly confirmed as guaranteed.
Once an order is handed to the courier, certain delays may be outside our direct control. We will provide reasonable assistance when tracking or resolving a delayed shipment.
Complete shipping conditions are provided in our separate Shipping Policy.
18. Delivery responsibilities
The customer is responsible for providing:
- A complete address
- Correct PIN code
- Correct phone number
- Landmark, where required
- Availability to receive the parcel
The customer should respond to calls or messages from the courier.
Additional charges may apply where:
- A parcel is returned due to an incorrect address
- Delivery is repeatedly refused
- The customer is unavailable after multiple attempts
- Re-delivery is requested
- The shipping address is changed after dispatch
Responsibility for the product passes to the customer after successful delivery, subject to rights relating to transit damage, defects, or incorrect items.
19. Order cancellation by the customer
You may request an order cancellation before dispatch.
Cancellation may not be possible after:
- The order has been packed
- A shipping label has been generated
- The parcel has been handed to the courier
- The order has entered final fulfilment processing
- Any requested custom work has begun
To request cancellation, contact us immediately with your order number.
Approved prepaid cancellations will be handled according to our Return, Exchange and Refund Policy.
20. Returns, exchanges and refunds
Returns, exchanges, cancellations, and refunds are governed by our separate Return, Exchange and Refund Policy.
Customers should review that policy before placing an order.
Among other requirements, exchange eligibility may depend on whether:
- The request was raised within the stated period
- The product is unused and unwashed
- Original tags remain attached
- Original packaging is available
- The product has not been altered
- The saree blouse piece has not been cut
- The product passes inspection
Nothing in these Terms removes rights available to customers for products that are defective, incorrectly supplied, materially misdescribed, or otherwise covered under applicable law.
21. Readymade blouse sizing
Readymade blouse sizing may vary depending on:
- Design
- Fabric
- Padding
- Lining
- Sleeve style
- Cut
- Manufacturer
- Margin provided inside the blouse
Customers should review the size chart and product measurements before ordering.
A label size alone may not guarantee an identical fit across every design.
Jaikara Silk House may provide general size guidance, but the customer remains responsible for selecting the final size.
Size-related exchanges are subject to our Return, Exchange and Refund Policy and product availability.
22. No tailoring or alteration service
Unless specifically confirmed in writing, Jaikara Silk House does not provide:
- Blouse stitching
- Saree fall work
- Pico work
- Size alteration
- Custom tailoring
- Made-to-measure garments
Any alteration performed by the customer or an outside tailor is at the customer’s own risk.
Products that have been stitched, cut, altered, or customised after purchase may not be eligible for exchange or return.
23. Product care
Customers should follow the care instructions provided with the product or on the product page.
Depending on the fabric and work, care may include:
- Dry cleaning
- Gentle hand washing
- Separate washing
- Avoiding harsh chemicals
- Avoiding direct perfume application
- Proper folding and storage
- Protecting zari and accessories from moisture
Damage caused by incorrect washing, ironing, storage, perfume, chemicals, moisture, or handling after delivery will not normally be treated as a manufacturing defect.
When uncertain, contact us before washing or treating the product.
24. Offers, discounts and promotional codes
Promotional offers may be subject to:
- Start and end dates
- Minimum order value
- Selected products
- Selected customers
- Single use per customer
- Limited stock
- Online-only or store-only availability
- Prepaid-order requirements
- Exclusion from other offers
Promotional codes cannot be:
- Exchanged for cash
- Applied after an order is completed
- Combined unless expressly allowed
- Reused through duplicate accounts
- Transferred where stated as customer-specific
We may cancel a discount obtained through fraud, technical manipulation, duplicate accounts, or misuse of an offer.
25. Gift cards and store credit
Where gift cards or store credit are offered:
- They may be subject to a validity period displayed at issue.
- They cannot normally be exchanged for cash.
- They must be used through the authorised Jaikara Silk House channel.
- The customer is responsible for protecting the code or confirmation details.
- Lost or misused codes may not be replaceable unless ownership can be verified.
- Store credit may not be transferable unless expressly approved.
Additional terms may be provided when a gift card or store credit is issued.
26. WhatsApp and social-media orders
Products discussed through WhatsApp, Instagram, Facebook, or another platform remain subject to these Terms.
Before confirming a social-media or WhatsApp order, customers should verify:
- Product code
- Product image
- Fabric
- Colour
- Size
- Price
- Delivery charge
- Payment recipient
- Official Jaikara Silk House contact details
Jaikara Silk House is not responsible for payments sent to fake profiles, unauthorised sellers, or unofficial payment accounts.
Always verify that you are communicating with our official account before making payment.
27. Customer communication
By placing an order, you agree that we may contact you regarding:
- Order confirmation
- Payment
- Product availability
- Address verification
- Shipping
- Delivery
- Exchanges
- Refunds
- Customer support
- Important service notices
Promotional messages will be handled separately in accordance with our Privacy Policy and your communication preferences.
You are responsible for ensuring that messages from us are not blocked or ignored while an active order is being processed.
28. Reviews, photographs and customer content
You may voluntarily submit:
- Reviews
- Comments
- Product photographs
- Videos
- Testimonials
- Saree styling images
- Social-media tags
- Suggestions
- Feedback
You confirm that content submitted by you:
- Belongs to you or you have permission to share it
- Does not violate another person’s privacy
- Is not misleading or defamatory
- Does not contain unlawful or harmful material
- Does not infringe intellectual-property rights
Private photographs shared for blouse matching or customer support will not be publicly used for marketing without permission.
Where you expressly permit us to repost or use your public content, you grant Jaikara Silk House a non-exclusive permission to display, reproduce, and share that content for marketing, social media, website, and promotional purposes.
You may contact us to withdraw future marketing use of your content, subject to material already printed, published, or lawfully used.
29. Intellectual property
All content belonging to Jaikara Silk House, including:
- Brand name
- Logo
- Tagline
- Website design
- Product photographs
- Videos
- Reels
- Graphics
- Text
- Product descriptions
- Catalogue material
- Packaging concepts
- Illustrations
- Mascots
- Marketing campaigns
is owned by or licensed to Jaikara Silk House and is protected under applicable intellectual-property laws.
You may not copy, reproduce, republish, distribute, modify, sell, scrape, or commercially use our content without written permission.
Sharing our public content through normal social-media sharing features is allowed, provided that the content is not misleadingly altered and Jaikara Silk House is properly credited.
30. Prohibited uses
You must not use our website or services to:
- Commit fraud
- Place fake orders
- Misuse discounts
- Upload malicious software
- Attempt unauthorised access
- Scrape or copy website content commercially
- Impersonate another person
- Provide false information
- Harass customers or team members
- Violate intellectual-property rights
- Publish false or unlawful content
- Interfere with website security
- Resell products using misleading claims
- Conduct any activity prohibited by law
We may restrict access or cancel affected orders where these Terms are violated.
31. Third-party services
Our website may rely on third-party providers for services such as:
- Shopify hosting
- Payment processing
- Courier delivery
- WhatsApp communication
- Analytics
- Advertising
- Product reviews
- Order tracking
- Website applications
These services may be governed by their own terms and privacy policies.
Jaikara Silk House is responsible for its own obligations but does not control every technical action, outage, delay, or policy of an independent third-party provider.
32. Third-party links
Our website may contain links to external services such as:
- Payment gateways
- Courier tracking
- Google Maps
- Other websites
External websites are not controlled by Jaikara Silk House.
Accessing an external link is at your discretion. You should review the third party’s terms and privacy policy before providing information or making a payment.
33. Privacy
Your use of our website and services is also governed by our Privacy Policy.
The Privacy Policy explains matters including:
- Information we collect
- How we use information
- Order and payment data
- Cookies
- Marketing communication
- Third-party service providers
- Data retention
- Privacy choices
- Customer requests
By using our services, you acknowledge that your information will be handled according to our Privacy Policy and applicable law.
34. Website availability
We aim to keep our website functional and accessible, but uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of:
- Maintenance
- Technical errors
- Hosting interruptions
- Internet outages
- Security updates
- Payment-service interruptions
- Third-party application failures
- Events beyond our reasonable control
We may update, modify, suspend, or discontinue a website feature when reasonably necessary.
35. Accuracy of website information
We aim to maintain accurate information, but website content may occasionally be incomplete, outdated, or incorrect.
We may correct errors relating to:
- Prices
- Promotions
- Product availability
- Product specifications
- Shipping charges
- Delivery timelines
- Images
- Descriptions
Corrections may be made without prior notice. When a correction materially affects an accepted order, we will contact the customer before proceeding where reasonably possible.
36. Disclaimer of warranties
Our products and services are provided according to the descriptions, terms, and policies displayed or communicated at the time of purchase.
To the maximum extent permitted by law, we do not guarantee that:
- The website will always be uninterrupted
- Every product will remain available
- Every screen will display colours identically
- Delivery partners will never experience delays
- Every readymade size will fit every body type
- Minor handcrafted variations will be absent
This section does not exclude any warranty, guarantee, or consumer right that cannot legally be excluded.
37. Limitation of liability
To the extent permitted by applicable law, Jaikara Silk House will not be responsible for indirect or consequential loss arising from:
- Incorrect information provided by the customer
- Improper product care
- Alterations made after purchase
- Customer-selected sizing
- Unauthorised use of an account
- Third-party website failures
- Delivery delays outside our reasonable control
- Payments made to fake or unauthorised accounts
- Business or commercial loss from a personal retail purchase
Where liability cannot be excluded, it will be determined according to applicable law and the circumstances of the claim.
Nothing in these Terms limits liability for fraud, wilful misconduct, defective products, or any consumer right that cannot lawfully be limited.
38. Indemnification
To the extent permitted by law, you agree to compensate Jaikara Silk House for reasonable losses or costs resulting from your:
- Unlawful use of the website
- Fraudulent activity
- Violation of these Terms
- Infringement of another party’s rights
- Submission of content without permission
- Misuse of our brand or intellectual property
This clause does not apply where the loss was caused by Jaikara Silk House’s own unlawful conduct, negligence, or breach of obligation.
39. Events beyond reasonable control
Jaikara Silk House will not be considered in breach where performance is delayed or prevented by events reasonably outside our control, including:
- Natural disasters
- Floods or severe weather
- Fire
- Epidemics or public-health restrictions
- Government restrictions
- Strikes
- Transport shutdowns
- Courier disruption
- Internet or power failure
- Civil disturbance
- War or security events
- Payment-network failure
We will make reasonable efforts to inform affected customers and complete, reschedule, replace, or refund affected orders as appropriate.
40. Suspension and termination
We may suspend or terminate access to our services when a user:
- Violates these Terms
- Engages in fraud
- Abuses team members
- Attempts to compromise website security
- Repeatedly places fake orders
- Uses stolen payment information
- Misuses refunds or promotional offers
- Conducts unlawful activity
Termination does not remove payment or other obligations that arose before termination.
Clauses relating to payments, intellectual property, liability, disputes, and lawful record retention may continue after termination.
41. Severability
When any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
42. No waiver
When Jaikara Silk House does not immediately enforce a provision of these Terms, that does not mean the provision has been permanently waived.
Any waiver must be clearly confirmed in writing by an authorised representative.
43. Entire agreement
These Terms, together with our:
- Privacy Policy
- Shipping Policy
- Return, Exchange and Refund Policy
- Product-page information
- Checkout conditions
- Confirmed order details
form the agreement between you and Jaikara Silk House regarding the relevant purchase or service.
Where there is a conflict, a specific written condition confirmed for an order will apply to that order, provided it does not violate applicable law.
44. Governing law
These Terms are governed by the laws of India.
Any dispute will be handled in accordance with applicable Indian law.
Subject to mandatory consumer-protection jurisdiction and other legal rights, disputes relating to these Terms may be brought before the competent courts or authorities having jurisdiction in Varanasi, Uttar Pradesh.
Nothing in this section prevents a customer from approaching an appropriate consumer commission or another authority available under applicable law.
45. Dispute resolution
Before starting formal proceedings, we encourage customers to contact us so that we can attempt to resolve the concern directly.
Please provide:
- Customer name
- Order number
- Registered phone number
- Description of the issue
- Relevant photographs, videos, or payment proof
- Preferred resolution
We will review the concern and respond within a reasonable period.
This informal resolution process does not restrict any legal remedy available to the customer.
46. Grievance support
For order, website, service, or policy-related complaints, contact:
Jaikara Silk House
Ramkatora Road, Varanasi, Uttar Pradesh – 221001
Phone/WhatsApp: +91-7752916953
Email: jaikarasilkhouse@gmail.com
Support hours: Monday to Friday: 10 AM to 6 PM
Saturday and Sunday: 2 PM to 6 PM
Please include “Grievance” and your order number in the subject line or opening message.
47. Changes to these Terms
We may update these Terms when:
- Our services change
- New payment or delivery methods are introduced
- Website features change
- Our policies change
- Legal requirements change
- Business operations change
The revised version will be published with an updated date.
The Terms applicable when an order was placed will generally govern that order unless a change is legally required or expressly agreed with the customer.
Continued use of our website after an update means that the revised Terms will apply to future use and future orders.
48. Contact us
For questions regarding these Terms, contact:
Jaikara Silk House
Ramkatora Road, Varanasi, Uttar Pradesh – 221001
Phone/WhatsApp: +91-7752916953
Email: jaikarasilkhouse@gmail.com
Support hours: Monday to Friday: 10 AM to 6 PM
Saturday and Sunday: 2 PM to 6 PM
Website: jaikarasilkhouse.com
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