Privacy Policy

This Jaikara Silk House privacy policy explains how we collect, use, store, and protect customer information when you visit our website, place an order, contact us on WhatsApp, or shop with us online.

Your trust matters to us, and we aim to keep your shopping experience clear, safe, and transparent.

What Information We Collect

When you visit or shop from Jaikara Silk House, we may collect the following information:

Name
Phone number
Email address
Shipping and billing address
Order details
Payment status
Product preferences
WhatsApp messages or support queries
Website usage data such as browser, device, pages visited, and cookies

This information helps us process orders, deliver products, answer customer questions, and improve the shopping experience on our online saree store.

Welcome to Jaikara Silk House

To Process Orders

We use your details to confirm orders, pack products, arrange delivery, and share order updates.

To Support Customers

We use your phone number, email, or WhatsApp details to answer product, delivery, exchange, or store visit questions.

To Improve Shopping

We may use website data and analytics to understand what shoppers are looking for and improve our website experience.

To Share Updates

If you choose to receive updates from us, we may send offers, product drops, or order-related messages on WhatsApp, SMS, or email.

The Indian Digital Personal Data Protection Act, 2023 focuses on processing digital personal data for lawful purposes while recognising people’s right to protect their personal data.

How We Use Your Data

We may use your information to:

Confirm and process your order
Deliver your saree, suit, blouse, or accessory
Send order updates and tracking details
Contact you for product or delivery support
Handle exchange or return requests
Improve our website, products, and customer service
Send marketing updates only when allowed or opted in
Prevent fraud, misuse, or unauthorized activity

This page is designed as a simple online saree store privacy policy so customers can understand how their details are used.

Payment Information

Jaikara Silk House does not ask customers to share full card details, UPI PIN, OTP, banking password, or sensitive payment information on WhatsApp, phone, or email.

Payments made on our website are processed through Shopify and authorized payment partners. We may receive limited payment status information, such as whether the payment was successful, failed, refunded, or pending.

For your safety, never share OTP, banking password, UPI PIN, or full card details with anyone

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Cookies and Analytics

Our website may use cookies and similar technologies to improve the shopping experience, understand website performance, remember preferences, and measure marketing activity.

We may use analytics tools to understand:

Which pages customers visit
Which products get attention
How shoppers move through the website
What devices or browsers are used
How our website can be improved

Shopify also provides customer privacy settings where customers can access or update consent preferences through the cookie banner or footer menu when configured.

This supports better customer data protection India practices for our ecommerce website.

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WhatsApp, SMS & Marketing Messages

If you contact us on WhatsApp, place an order, or choose to receive updates, we may use your phone number to send order updates, product suggestions, offers, or support messages.

We do not want to spam our customers. You can ask us to stop marketing messages anytime by replying “STOP” or contacting us directly.

Order-related messages may still be sent when needed to complete delivery, exchange, or customer support.

Consent under Indian privacy law should be clear, specific, informed, and easy to withdraw where consent is the basis for processing personal data.

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Third-Party Services We May Use

To run our store smoothly, Jaikara Silk House may use trusted third-party tools and service providers such as:

Shopify
Payment gateway providers
Courier and logistics partners
WhatsApp Business tools
Email or SMS tools
Analytics tools
Marketing and advertising platforms
Review or tracking apps, if added

These partners may process limited customer data only for order processing, payment, delivery, support, analytics, or marketing-related purposes.

This section helps make our Shopify privacy policy India page clearer for customers.

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How We Protect Your Information

We take reasonable steps to protect customer information from misuse, unauthorized access, loss, or unnecessary sharing.

Customer data is used only for business purposes such as order processing, delivery, customer support, marketing consent, legal compliance, and website improvement.

However, no website or digital platform can guarantee 100% security. Customers should also protect their account details, phone number, OTP, and payment information.

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