Privacy policy
Last updated: 11 July 2026
Jaikara Silk House respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you when you visit our website, contact us, visit our store, or purchase from us.
This policy applies to information collected through:
- The Jaikara Silk House website and Shopify store
- WhatsApp Business
- Instagram, Facebook and other social platforms
- Phone calls, email and customer-support conversations
- Orders placed online, through WhatsApp or at our physical store
For this policy, “Jaikara Silk House,” “we,” “us,” or “our” refers to:
Jaikara Silk House
Ramkatora Road, Varanasi, Uttar Pradesh – 221001
1. Information we collect
The information we collect depends on how you interact with Jaikara Silk House.
Personal and contact information
We may collect:
- Your full name
- Phone number
- Email address
- Billing address
- Shipping address
- City, state, PIN code and country
- WhatsApp contact details
- Any other contact information you voluntarily provide
Order and transaction information
When you place an order or make an inquiry, we may collect:
- Products viewed, selected or purchased
- Saree, blouse, accessory, colour or size preferences
- Order number and order history
- Billing and delivery information
- Payment status
- Discount or promotional information
- Exchange, cancellation and refund details
- Customer-support records
Payment information
Payments may be processed through Shopify, payment gateways, banks, UPI providers or other authorised payment service providers.
Jaikara Silk House does not ordinarily receive or store your complete card number, CVV, UPI PIN or internet-banking password. Payment providers process this information according to their own terms and privacy policies.
We may receive limited payment information such as:
- Payment status
- Transaction reference number
- Payment method
- Refund status
- Last few digits of a payment instrument, where provided by the payment service
Information shared through WhatsApp or social media
When you contact us through WhatsApp, Instagram, Facebook or another platform, we may receive:
- Your profile name or username
- Phone number
- Messages and inquiry details
- Product preferences
- Saree or outfit photographs shared for blouse-matching assistance
- Images, videos or feedback voluntarily sent by you
Photographs shared privately for product suggestions or blouse matching will not be used in public marketing without your permission.
Website and device information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Products clicked
- Time spent on the website
- Referral source
- Search activity
- Cart and checkout activity
- Cookie identifiers
- Approximate location based on IP address
- Website performance and error information
Information from third parties
We may receive information from service providers involved in your interaction with us, including:
- Shopify
- Payment service providers
- Courier and logistics companies
- WhatsApp or Meta
- Advertising and analytics providers
- Social-media platforms
- Apps installed on our Shopify store
The information received depends on the services used and the permissions you provide.
2. How we use your information
We may use personal information to:
Process and fulfil orders
This includes:
- Confirming your order
- Processing payment
- Packing and dispatching products
- Arranging delivery
- Sending order and shipping updates
- Managing cancellations, exchanges and refunds
- Providing invoices and transaction records
Respond to inquiries
We may use your details to:
- Answer questions about products
- Share prices, availability and product photographs
- Help with saree and blouse matching
- Provide blouse sizing guidance
- Share store directions
- Help you place an order through WhatsApp
- Resolve complaints or delivery concerns
Personalise your shopping experience
We may use your preferences and previous interactions to:
- Recommend relevant sarees, blouses and accessories
- Remember your preferred sizes, colours or styles
- Show products that may be more useful to you
- Improve our product selection and customer service
Send marketing communication
With your consent or where otherwise permitted, we may contact you regarding:
- New arrivals
- Festive collections
- Store offers
- Product drops
- Restocked products
- Promotional discounts
- Jaikara Silk House events
- WhatsApp broadcasts
You may opt out of promotional communication at any time by replying “STOP”, using an unsubscribe option where available, or contacting us directly.
Opting out of marketing will not stop essential order-related messages.
Improve and protect our website
We may use information to:
- Understand how customers use the website
- Improve navigation, content and product pages
- Measure marketing performance
- Diagnose technical issues
- Prevent fraud, abuse or unauthorised transactions
- Maintain website and account security
- Enforce our policies and terms
Comply with legal obligations
We may process or retain information where necessary to:
- Maintain accounting and tax records
- Respond to lawful government or regulatory requests
- Resolve disputes
- Establish or defend legal claims
- Prevent fraud or unlawful activity
- Comply with applicable laws
3. Consent
Where consent is required, we will seek it in a clear manner and explain the relevant purpose.
By voluntarily providing information to place an order, request assistance or receive a service, you authorise us to use the information for that purpose.
You may withdraw consent for optional processing, such as promotional communication, by contacting us. Withdrawal will not affect processing already carried out lawfully or information that must be retained for order fulfilment, accounting, fraud prevention or legal compliance.
The Digital Personal Data Protection Act, 2023 provides for clear notice, informed consent and a method of withdrawing consent comparable in ease to giving it, although the Act and its rules have staged commencement dates.
4. Cookies and similar technologies
Our website may use cookies, pixels, tags and similar technologies.
Cookies are small files stored on your browser or device. They may help us:
- Keep the website functioning
- Remember cart items
- Maintain checkout sessions
- Save preferences
- Understand website traffic
- Measure advertisements
- Detect security threats
- Personalise content or product recommendations
Types of cookies
Essential cookies:
Required for website functionality, cart management, checkout, account access and security.
Analytics cookies:
Help us understand how visitors use the website and which pages or products perform well.
Preference cookies:
Remember selected settings, preferences or previous actions.
Advertising cookies:
May be used to measure campaigns or display more relevant advertisements, where enabled and permitted.
You can manage cookies through your browser settings and, where available, through the cookie banner displayed on our website. Disabling some cookies may affect website or checkout functionality.
Shopify provides merchants with customer-privacy settings, including options for privacy policies, cookie banners and data-sharing controls. These settings should be reviewed to ensure they accurately reflect the store’s actual apps and data practices.
5. How we share information
We do not sell or rent your personal information for money.
We may share limited information with trusted third parties when necessary to operate our business, provide services or comply with the law.
Shopify
Our online store is hosted on Shopify. Shopify may process information relating to website visits, accounts, carts, checkouts, purchases, fraud prevention and store operation.
Payment service providers
Payment information may be processed by banks, UPI providers, payment gateways and other financial service providers selected at checkout.
Courier and delivery partners
We may share information such as your name, phone number and delivery address with courier or logistics providers so that your order can be delivered and tracked.
Communication platforms
When you contact us through WhatsApp, Instagram, Facebook, email or another communication service, that platform may process your information under its own privacy policy.
Analytics and advertising providers
Where enabled, we may use providers such as Google or Meta to understand website activity, measure campaigns and improve advertising.
Shopify apps and service providers
Some store features may be provided through third-party Shopify apps, including:
- WhatsApp integration
- Product reviews
- Order tracking
- Email or SMS communication
- Analytics
- Customer support
- Fraud prevention
- Shipping management
These providers receive only the information reasonably required to perform their services.
Professional advisers
Information may be shared with accountants, lawyers, auditors, insurers or consultants where reasonably necessary.
Legal authorities
We may disclose information when required by law, court order or a lawful request from a government, regulatory or law-enforcement authority.
Business transfer
If Jaikara Silk House is sold, reorganised or transferred, relevant customer information may form part of that transaction, subject to applicable privacy requirements.
6. Data processing outside India
Some technology, communication, payment, analytics or cloud-service providers may store or process information outside India.
Where this occurs, we will rely on service providers and safeguards permitted under applicable law. Different countries may have different privacy and data-protection standards.
7. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- Whether an order remains active
- Customer-support requirements
- Exchange or refund periods
- Accounting and tax obligations
- Fraud prevention
- Dispute resolution
- Contractual obligations
- Applicable legal requirements
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.
Some information may need to be retained even after a deletion request where required for legal compliance, accounting, fraud prevention or the establishment or defence of legal claims.
8. Your privacy choices and rights
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Update incomplete or outdated information
- Request deletion of eligible personal information
- Withdraw consent for optional processing
- Stop receiving promotional communication
- Raise a privacy-related complaint
- Ask how your information has been used or shared
The DPDP Act includes rights relating to access, correction, updating, erasure and grievance redressal, subject to applicable procedures and lawful retention requirements.
To submit a request, contact us using the details provided at the end of this policy.
We may ask you to verify your identity before processing a request. This helps prevent unauthorised access, alteration or deletion of customer information.
Shopify also provides store owners with tools to respond to eligible customer requests for access or deletion of data processed through the Shopify platform.
9. Marketing preferences
You may stop receiving promotional communication at any time by:
- Replying “STOP” to a WhatsApp marketing message
- Clicking an unsubscribe link in an email, where available
- Messaging our WhatsApp support
- Emailing us with your request
We may still contact you regarding:
- Active orders
- Delivery updates
- Payment confirmations
- Exchange or refund requests
- Customer-support conversations
- Important policy or service updates
10. Security of your information
We use reasonable administrative, technical and operational measures intended to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, payment system, internet transmission or storage method is completely secure. Customers should avoid sharing OTPs, card PINs, CVVs, UPI PINs or account passwords with anyone claiming to represent Jaikara Silk House.
Jaikara Silk House will never ask you to share your UPI PIN, card PIN or account password.
11. Children’s privacy
Our website and products are intended for general shoppers and are not specifically directed at children.
Customers under 18 should use the website or place an order only with the involvement and approval of a parent or legal guardian.
When we become aware that a child’s personal information has been provided without appropriate parental or guardian involvement, we may delete it where reasonably possible and legally permitted.
12. Third-party websites and platforms
Our website may contain links to:
- Google Maps
- Payment gateways
- Courier tracking pages
- Other external services
We do not control the privacy practices of these third parties. Their handling of personal information is governed by their own privacy policies and terms.
Customers should review those policies before submitting information through an external platform.
13. Store visits and offline information
When you purchase from or contact our physical store, we may collect limited information for:
- Billing
- Order fulfilment
- Product reservations
- Home delivery
- Exchanges or refunds
- Customer support
- Promotional communication, where you agree to receive it
Offline information that is later entered into a digital system may also be handled under this Privacy Policy.
14. Changes to this Privacy Policy
We may update this Privacy Policy when:
- Our business practices change
- New website features or apps are added
- Service providers change
- Legal or regulatory requirements change
- We introduce new ways of collecting or using information
The updated version will be posted on this page with a revised “Last updated” date.
Material changes may also be communicated through the website, email, WhatsApp or another appropriate channel.
15. Contact us
For privacy-related questions, requests or complaints, contact:
Jaikara Silk House
Ramkatora Road, Varanasi, Uttar Pradesh – 221001
Phone/WhatsApp: +91-7752916953
Email: jaikarasilkhouse@gmail.com
Support hours: Monday to Friday: 10 AM to 6 PM
Saturday and Sunday: 2 PM to 6 PM
Please mention “Privacy Request” in the email subject or WhatsApp message and provide enough information for us to identify and respond to your request.
Important before publishing: Replace all placeholders, confirm which payment gateway, tracking tools, pixels and Shopify apps are actually active, and align the cookie section with your Shopify settings. Shopify states that merchants remain responsible for ensuring their privacy policy accurately reflects their real practices; automated policies and privacy settings are not substitutes for legal review.