Refund policy

Return, Exchange and Refund Policy

Last updated: 11 July 2026

This policy is built around Jaikara Silk House’s existing direction: exchanges within 7 days for eligible products, with the original bill and tags, while accessories-related damage or defect concerns must be reported within 24 hours.

Jaikara Silk House is committed to clearly communicating its return, exchange, refund, shipping-cost and grievance-handling terms. This draft also preserves customer remedies for products that are defective, incorrectly supplied or materially different from their description, in line with India’s Consumer Protection (E-Commerce) Rules, 2020.

1. Our policy at a glance

Jaikara Silk House primarily offers exchanges rather than returns or cash refunds for change-of-mind, preference or size-related requests.

Eligible products may be exchanged within 7 calendar days from:

  • The date of delivery for online or WhatsApp orders.
  • The date of purchase for items bought from our physical store.

The product must meet all eligibility conditions mentioned below.

2. Exchange eligibility

An exchange request will be considered only when:

  • The request is raised within the applicable exchange period.
  • The product is unused, unworn and unwashed.
  • The original tags, packaging and accessories are intact.
  • The product has not been altered, stitched or customised.
  • The original invoice, order confirmation or purchase proof is available.
  • The product is returned in the same condition in which it was delivered or purchased.
  • The product passes our quality inspection after being received.

Products returned with stains, perfume, makeup marks, body odour, damage, missing tags or signs of use may not be accepted.

3. Saree exchange policy

Sarees may be exchanged within 7 calendar days of delivery or purchase, subject to the eligibility conditions above.

A saree will not be eligible for exchange when:

  • The blouse piece has been cut or separated.
  • Fall, pico, tassels or any alteration has been added.
  • The saree has been worn, washed, ironed or dry-cleaned.
  • The saree has been damaged after delivery.
  • The original tags or packaging are missing.
  • The product was customised or altered at the customer’s request.

Exchange is subject to availability of the requested saree. When the same product is unavailable, the customer may select another eligible product of equal or higher value.

Any price difference for a higher-value replacement must be paid by the customer. A lower-value replacement may be handled through store credit rather than a cash refund.

4. Readymade blouse exchange policy

Readymade blouses may be exchanged within 7 calendar days for size or product-related concerns, provided that:

  • The blouse has only been tried for fit.
  • It has not been worn for an event or extended period.
  • It has not been washed, altered or stitched.
  • The original tags and packaging remain intact.
  • There are no makeup, deodorant, perfume or sweat marks.

Size exchanges are subject to stock availability. Jaikara Silk House cannot guarantee that another size, colour or design will remain available when the exchange request is processed.

Jaikara Silk House does not provide tailoring or alteration services.

5. Accessories exchange policy

Accessories are generally non-returnable and non-exchangeable for hygiene and handling reasons.

An exchange or replacement will be considered only when an accessory:

  • Arrives damaged.
  • Has a manufacturing defect.
  • Is different from the product ordered.
  • Is missing from the delivered package.

The concern must be reported within 24 hours of delivery with clear photographs or a video showing the issue.

Damage caused after delivery due to incorrect handling, storage, water exposure, perfume, chemicals, accidental breakage or normal wear will not be treated as a manufacturing defect.

6. Damaged, defective or incorrect products

Please inspect the package shortly after delivery.

When you receive a damaged, defective, incomplete or incorrect product, contact Jaikara Silk House within 24 hours of delivery and provide:

  • Your order number.
  • Your name and registered phone number.
  • Clear photographs of the product.
  • Photographs of the outer and inner packaging.
  • A short video showing the concern, wherever possible.
  • A description of the issue.

An unboxing video is strongly recommended because it helps us verify transit-related damage or missing items. However, each concern will be assessed fairly based on the available evidence and applicable consumer law.

After verification, Jaikara Silk House may offer:

  • A replacement of the same product.
  • An exchange for another product.
  • Store credit.
  • A refund when a replacement or suitable resolution is unavailable.

For verified cases involving an incorrect, defective or transit-damaged product, Jaikara Silk House will bear the standard return-shipping cost or arrange an appropriate return method.

7. Natural variations in sarees and fabrics

Many sarees and ethnic-wear products involve weaving, zari work, embroidery, dyeing or handcrafted detailing.

Minor variations such as the following may be part of the product’s natural character and may not be considered defects:

  • Slight irregularities in weaving.
  • Small variations in motifs or embroidery.
  • Minor differences in zari placement.
  • Slight colour variation between batches.
  • Natural texture or slubs in the fabric.
  • Small finishing threads that can be safely trimmed.

Product colours may also appear slightly different because of studio lighting, mobile screens, display settings or photography.

However, when the delivered product is materially different from its online description, images, colour family, fabric information or confirmed order details, the customer may contact us for review.

8. Products not eligible for exchange or return

The following products will generally not be accepted:

  • Used, worn, washed or damaged products.
  • Products without original tags or packaging.
  • Altered, stitched or customised products.
  • Sarees with a cut blouse piece.
  • Sarees with added fall, pico or tassels.
  • Blouses with makeup, perfume, deodorant or wear marks.
  • Accessories without a verified defect.
  • Products damaged due to customer handling.
  • Items purchased under clearance, final-sale or special-discount offers, unless defective or incorrectly supplied.
  • Products returned after the applicable exchange period.
  • Products purchased from another seller or store.

This section does not limit the customer’s legal rights where a product is defective, falsely described, incorrectly supplied or otherwise covered under applicable law.

9. How to request an exchange or return

Step 1: Contact us

Contact Jaikara Silk House through the WhatsApp button available on our website.

Share:

  • Your order number.
  • The product name or code.
  • The reason for the request.
  • Required photographs or videos.
  • Your preferred replacement, where applicable.

Step 2: Wait for confirmation

Our team will review the request and confirm whether it meets the policy conditions.

Please do not courier or return the product before receiving approval and return instructions from Jaikara Silk House.

Step 3: Pack the product securely

The product must be packed safely with:

  • Original tags.
  • Original product packaging.
  • Invoice or purchase proof.
  • All included accessories or components.

Step 4: Send or hand over the product

Depending on the location and reason for return, the product may be:

  • Collected through an arranged courier.
  • Sent by the customer through a trackable courier.
  • Returned directly to our Varanasi store after confirmation.

Unauthorised returns or parcels sent without prior approval may not be accepted.

10. Return shipping charges

When Jaikara Silk House will bear the cost

Jaikara Silk House will bear standard return-shipping charges when:

  • The wrong product was delivered.
  • The product arrived damaged.
  • A verified manufacturing defect is present.
  • An item confirmed in the order is missing.

When the customer will bear the cost

The customer will be responsible for return and re-delivery charges when the exchange is requested because of:

  • Size preference.
  • Colour or design preference.
  • Change of mind.
  • Ordering the wrong product.
  • Any reason not caused by an error from Jaikara Silk House.

Original shipping charges are generally non-refundable, except when the return is accepted because of an error attributable to Jaikara Silk House.

11. Inspection and approval

After the returned product reaches Jaikara Silk House, our team will inspect it.

Inspection generally takes 2–3 business days after receipt.

The exchange, store credit or refund will be approved only after confirming that:

  • The correct product has been returned.
  • The product meets the eligibility conditions.
  • The tags and packaging are intact.
  • The reported defect or issue is verified, where applicable.

When a returned product fails inspection, we will inform the customer. The product may be sent back to the customer, and the applicable courier charges may need to be paid by the customer.

12. Refund policy

Jaikara Silk House does not normally provide cash refunds for:

  • Change of mind.
  • Size-related exchanges.
  • Colour or design preference.
  • Products that the customer no longer wants.
  • Eligible exchanges where a suitable replacement is available.

A refund may be approved when:

  • A prepaid order is cancelled before dispatch.
  • A wrong or defective product was delivered.
  • The product was damaged during delivery.
  • The ordered product is unavailable.
  • A replacement cannot be provided.
  • A refund is required under applicable consumer law.

Once approved, refunds will generally be initiated within 7–10 business days.

Prepaid orders

Refunds will normally be sent to the original payment method.

Cash-on-delivery orders

Approved refunds may be processed through UPI or bank transfer after the customer provides accurate payment details.

Banks, payment gateways and UPI providers may require additional processing time after the refund has been initiated.

13. Order cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been packed, shipped or handed over to the delivery partner, cancellation may not be possible.

For approved prepaid cancellations, the refund will generally be initiated within 7–10 business days.

Jaikara Silk House may cancel an order when:

  • The product is unavailable.
  • The payment could not be verified.
  • The delivery address is incomplete or unserviceable.
  • The order is suspected to be fraudulent.
  • A technical or pricing error affected the order.

When Jaikara Silk House cancels a prepaid order, the full amount paid for the cancelled item will be refunded.

14. Physical-store purchases

Products purchased from the Jaikara Silk House store may be exchanged within 7 calendar days, provided that:

  • The original bill is presented.
  • The product is unused and unwashed.
  • The tags and packaging are intact.
  • The product has not been altered.
  • The product is otherwise eligible under this policy.

Cash refunds are generally not available for in-store change-of-mind purchases. An eligible exchange or store credit may be offered.

15. Promotional and discounted products

Products purchased during promotional offers may be exchanged only when the offer terms allow it.

Clearance or final-sale products are not eligible for exchange because of size, preference or change of mind. However, customers may still contact us when an item is defective, damaged or incorrectly supplied.

Discounts applied to the original order will also apply while calculating the value of an approved exchange or store credit.

16. Contact and grievance support

For return, exchange, cancellation or refund assistance, contact:

Jaikara Silk House
Ramkatora Road, Varanasi, Uttar Pradesh – 221001
WhatsApp: +91-7752916953
Email: jaikarasilkhouse@gmail.com
Customer Support Hours: Monday to Friday: 10 AM to 6 PM
Saturday and Sunday: 2 PM to 6 PM

Please include your order number and registered phone number in all communications.

Jaikara Silk House reserves the right to update this policy to reflect operational or legal changes. The policy applicable on the date of purchase will normally govern the order, subject to applicable consumer law.

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