Returns & Exchange Policy
At Jaikara Silk House, we want every shopper to feel confident before buying.
This page explains our saree exchange policy, product condition rules, exchange window, and how to contact us for support.
सादगी भी, स्टाइल भी - with clear and fair shopping rules.
Quick Policy Summary
Exchange Window
Eligible products can be exchanged within 7 days of delivery or purchase, only if they meet our exchange conditions.
Product Condition
The product must be unused, unwashed, undamaged, and returned with the original bill, tags, and packaging.
WhatsApp Support
For any Jaikara Silk House exchange request, please contact us on WhatsApp with your order details and product photos.
When Is an Exchange Allowed?
Jaikara Silk House allows exchange requests only when the product is unused and returned in its original condition.
To be eligible for exchange, the product must have:
- Original bill or order confirmation
- Original tags attached
- Original packaging, wherever possible
- No signs of use, wash, perfume, stain, fall, damage, or alteration
- Exchange request raised within the allowed time period
This ethnic wear exchange policy applies to sarees, suits, readymade blouses, and accessories purchased from Jaikara Silk House.
Product-Wise Exchange Rules
Sarees
Sarees can be exchanged within 7 days if they are unused, unwashed, undamaged, and returned with the original bill, tags, and packaging.
Sarees with fall, pico, alteration, stains, perfume marks, or visible usage are not eligible for exchange.
This keeps our saree exchange policy fair for every customer.
Suits
Suits can be exchanged within 7 days if they are unused, unwashed, unaltered, and returned with the bill and original packaging.
Altered, stitched, damaged, or used suits will not be accepted for exchange.
Readymade Blouses
Readymade blouses can be exchanged only if they are unused, unwashed, and returned with tags and bill.
Size exchange is subject to stock availability. Used, altered, stretched, damaged, or stained blouses are not eligible.
This is our simple blouse exchange policy for online and in-store shoppers.
Accessories
Accessories can be exchanged only in case of a defect, and the defect must be reported within 24 hours of delivery or purchase.
Used, broken after use, damaged by handling, or missing-packaging accessories are not eligible for exchange.
Returns & Refunds
Jaikara Silk House currently follows an exchange-first policy. We do not offer returns or refunds for change of mind, wrong selection, color preference, or personal liking after purchase.
Refunds are considered only in special cases, such as:
- Wrong product delivered
- Damaged product received
- Product unavailable after payment
- Any case approved by Jaikara Silk House after review
If a refund is approved, the amount will be processed to the original payment method or another approved method. Refund timelines may depend on the payment provider or bank.
This keeps our saree return policy India page clear and transparent for customers.
Received a Damaged or Wrong Product?
If you receive a damaged, defective, or wrong product, please contact us on WhatsApp within 24 hours of delivery.
Please share:
- Order number
- Full name
- Phone number
- Clear product photos
- Opening/unboxing video, if available
- Short description of the issue
Our team will review the request and guide you with the next steps.
Items Not Eligible for Exchange
Exchange will not be accepted in these cases:
- Product used, washed, stained, damaged, or altered
- Product without bill or order proof
- Product without tags or original packaging
- Saree with fall, pico, stitching, or alteration done
- Blouse or suit altered after purchase
- Accessories damaged after use
- Request raised after the allowed exchange window
- Minor color difference due to screen lighting or photography
Please note that actual product color may slightly vary due to lighting, camera, and screen settings.
How to Request an Exchange?
Step 1: Message Us
Contact Jaikara Silk House on WhatsApp within the exchange window.
Step 2: Share Details
Send your order number, product photos, bill/order proof, and reason for exchange.
Step 3: Review by Team
Our team will check the details and confirm if the product is eligible.
Step 4: Exchange Process
Once approved, we will guide you with the exchange process and next steps.
Exchange Shipping Charges
If the exchange is due to a wrong or damaged product sent by Jaikara Silk House, we will guide you with the best possible resolution.
For size change, preference change, or customer-side exchange requests, shipping charges may be borne by the customer.
Final exchange approval and shipping process will be confirmed by our team on WhatsApp.
Let's Make the policy easy to understand.
What is your saree exchange policy?
Sarees can be exchanged within 7 days only if they are unused, unwashed, undamaged, and returned with the bill, tags, and original packaging.
Do you offer returns or refunds?
Jaikara Silk House follows an exchange-first policy. Returns or refunds are not available for change of mind, but may be considered in approved cases like wrong or damaged product delivery.
Can I exchange a blouse if the size does not fit?
Readymade blouse exchange may be allowed within the exchange window if the blouse is unused, unwashed, unaltered, and the required size is available.
Can accessories be exchanged?
Accessories can be exchanged only in case of a defect, and the issue must be reported within 24 hours of delivery or purchase.
How do I request a Jaikara Silk House exchange?
You can contact us on WhatsApp with your order number, bill/order proof, product photos, and exchange reason. Our team will review and guide you.